After Taking a Message, You Should

question 47

Multiple Choice

After taking a message, you should

• A) Repeat the message and phone number back to the caller
• B) Put the caller "on hold"
• C) Transfer the caller
• D) Lay the phone down

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Definitions:

Classical Conditioning

A learning process that occurs through associations between an environmental stimulus and a naturally occurring stimulus.

Salivating

The production and secretion of saliva in the mouth, often in response to the sight, smell, or taste of food.

Neuroimaging

A branch of medical imaging that focuses on the brain and its functions by using various techniques to directly or indirectly image its structure, function, or pharmacology.

Visual Cliff

An experimental apparatus used to test the perception of depth and the development of fear of heights in infants.