PeopleFinder, a Start-Up Social Media Network, Is a Decentralized Organization

question 53

True/False

PeopleFinder, a start-up social media network, is a decentralized organization. This means that the organization promotes flexibility and reduces bureaucratic costs; lower-level managers are authorized to make on-the-spot decisions.

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Definitions:

Customer Expectations

The set of assumptions or standards held by customers regarding the quality, service, performance, and value of a product or service that they plan to purchase.

Customer Satisfaction

The measure of how products or services supplied by a company meet or exceed customer expectation.

Supplemental Products

Additional items or services offered to complement or enhance the primary product.

Core Benefits

The fundamental value or primary advantage that a consumer receives from a product or service.