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Matthew is a divisional manager at Venus Inc. and reports to the CEO of the company. The CEO delegates resources and authority to Matthew so that he can ensure good performance from the division. Matthew has more employees working for him than required and he has not told the CEO about this, even though there are other departments that need more employees. Which of the following concepts is illustrated here?
Follow-Up Stage
In customer relationship management, it refers to the actions taken after a sale to maintain contact with the customer, gather feedback, and encourage repeat business.
Repeat Customers
Individuals who make several purchases from the same brand or company over time, demonstrating loyalty and satisfaction with their previous experiences.
One-Time Event
An occurrence or happening that takes place once and is not repeated.
Strong Rapport
A positive, close relationship marked by mutual understanding and trust.
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