The Element of a CRM Program Involved with the Use

question 14

Multiple Choice

The element of a CRM program involved with the use of data-mining software and customer behavior analytics is:​

• A)​Segmenting customers
• B)​Predicting customer behaviors
• C)​Customer value determination
• D)​Customer preference determination

---

Definitions:

Sympathy Strike

A labor strike by workers in one union in support of workers in another union who are engaged in a dispute with their employer.

NFL

The National Football League, a professional American football league consisting of 32 teams, divided equally between the National Football Conference (NFC) and the American Football Conference (AFC).

Referees

Officials in sports contests responsible for enforcing the rules of the game, ensuring fair play, and in some contexts, mediating disputes between parties.

Interest Disputes

Disagreements in labor relations concerning the terms and conditions of employment or contracts, including pay, benefits, and working conditions.