Which of the Following Is a Method That Organizations Typically

question 38

Multiple Choice

Which of the following is a method that organizations typically use in attempting to effectively manage the relationships between the organization and its customers at the customer service level?

• A) Reengineering and/or automating call centers based on past call center data
• B) Developing web sites that allow customers to access their personal accounts and/or information like hours of operation, store locations, and product information
• C) Utilizing CRM programs to administer personalized surveys based specific customer segments
• D) All of these

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Definitions:

Doubt

A feeling of uncertainty or lack of conviction about something, often prompting further inquiry or reflection.

Existence

The state or fact of being real or alive; having reality or life.

Prove

Demonstrate that a statement or proposition is true, either by using argumentation or by presenting evidence.

Happiness Box

A conceptual tool or physical repository used for storing memories, thoughts, or items associated with happiness and joy.