A CRM Program Primarily Attempts to Monitor And/or Manage Three

question 37

Essay

A CRM program primarily attempts to monitor and/or manage three things: an organization's customers, sales force, and customer service level..
List two different tools or components of CRM for each of three areas:
1.Customers
2.Sales Force
3.Customer Service Level
Describe how each tool or component is utilized in the monitoring and/or managing of the customers, sales force, or customer service level.

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Definitions:

Mandatory Reporting

The legal requirement for certain professionals to report suspected cases of abuse, neglect, or other specific situations to the appropriate authorities.

Disciplinary Action

Measures taken by an authority to enforce rules and regulations, often in response to a violation or misconduct.

State Board of Nursing

A regulatory body responsible for the licensing and regulation of nurses and nursing practice within a specific state.

Wrong Medication

An error involving the administration or prescription of a medication that is not intended for the patient's current condition, leading to potential harm.