Companies Work Very Hard to Reduce the Number of Their

question 25

Multiple Choice

Companies work very hard to reduce the number of their present customers which never return.This customer defection is often referred to as:​

• A)​Customer churn
• B)​Clickstream defection
• C)​Balking
• D)​Revenue Exodus

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Definitions:

Expected Inflation

The anticipated rate at which the general level of prices for goods and services will rise over a period, eroding purchasing power.

Lintner

Lintner refers to John Lintner, an economist known for his work on the dividend policy of firms and contributions to the capital asset pricing model (CAPM).

Miller and Scholes

Refers to Merton Miller and Myron Scholes, economists recognized for their work in finance, including the development of the Black-Scholes model for option pricing.