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A Bank Provides Service Through a Call Center to Customers

question 29

Essay

A bank provides service through a call center to customers internationally.Explain the importance of each of the following in terms of designing the call center and managing the daily operations:
1.Queuing management
2.Global service considerations
3.Facilitating products
4.Service quality expectations


Definitions:

Humanistic Psychology

A psychological perspective that emphasizes the study of the whole person and the uniqueness of each individual's experience.

Cognitive Process

Refers to the mental activities involved in the acquisition, processing, and storage of information.

Profession

A type of job that requires specialized education, training, or skill set, often with formal qualifications.

Positive Psychologists

Scholars and practitioners who focus on the study of strengths and virtues that enable individuals and communities to thrive.

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