Long-Term Customer Satisfaction,especially in the Face of Service Failures,requires Organizations

question 15

True/False

Long-term customer satisfaction,especially in the face of service failures,requires organizations to empower front-line service personnel to identify problems and then provide solutions quickly and an empathetic way.

---

Definitions:

Leadership Qualities

Traits and characteristics that are commonly found in effective leaders, such as confidence, communication skills, and the ability to inspire others.

Statistical Estimate

A value derived from a sample data used to indicate an unknown value in the population.

Total Variance

In statistics, it refers to the sum of squared differences between each observation and the overall mean, representing the total spread of a dataset.

Heritability

Refers to the proportion of variation in traits within a population that can be attributed to genetic differences among individuals.