Examlex
The five dimensions of service quality include: Reliability,durability,performance,aesthetics,and availability.
Variance
The difference between planned, budgeted, or standard cost and actual cost in accounting.
Standard Costs
The predetermined costs of manufacturing a product or providing a service, used for budgetary and performance evaluation purposes.
Standard Cost
A predetermined cost of manufacturing, serving, or marketing an item, which includes direct labor, direct material, and overhead charges.
Industry Average
A benchmark or norm for a specific industry, calculated as the average of a significant metric (like return on investment) across similar companies.
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