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The Five Dimensions of Service Quality Include: Reliability,durability,performance,aesthetics,and Availability

question 23

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The five dimensions of service quality include: Reliability,durability,performance,aesthetics,and availability.


Definitions:

Variance

The difference between planned, budgeted, or standard cost and actual cost in accounting.

Standard Costs

The predetermined costs of manufacturing a product or providing a service, used for budgetary and performance evaluation purposes.

Standard Cost

A predetermined cost of manufacturing, serving, or marketing an item, which includes direct labor, direct material, and overhead charges.

Industry Average

A benchmark or norm for a specific industry, calculated as the average of a significant metric (like return on investment) across similar companies.

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