David Maister's First Rule of Service Is

question 26

Multiple Choice

David Maister's First Rule of Service is:

• A)​It always takes longer than you think to perform the service
• B)You can't please all the customers all the time
• C)​Satisfaction = perception - expectation
• D)​Under-promise and over-deliver

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Definitions:

Stigma

A mark of disgrace associated with a particular circumstance, quality, or person, often leading to discrimination.

Mental Illness

A wide range of mental health conditions that affect mood, thinking, and behavior.

Disability

A physical or mental condition that limits a person's movements, senses, or activities.

Prevalent

Commonly occurring or widely accepted in a particular time or place.