Before Putting a Caller "On Hold," You Should

question 48

Multiple Choice

Before putting a caller "on hold," you should:

• A) Find out if the call is about an emergency
• B) Thank the person for calling
• C) Take a message
• D) Ask how long the caller can wait

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Definitions:

Van Gogh

A Dutch post-impressionist painter known for his influence on 20th-century art with works characterized by bold colors and expressive brushwork.

Painting

The process or art of using paint to create a visual artwork on a surface.

Home Policy

Typically refers to a domestic insurance policy providing various personal protections, such as for a residence or personal possessions.

Legal Rights

The entitlements conferred upon individuals or entities by law, protecting their interests and allowing them to make legal claims.