Two Nurses Are in the Day Room When a Visitor

question 14

Multiple Choice

Two nurses are in the day room when a visitor approaches and starts yelling about the care his mother is receiving. One nurse says, "I'm sorry you are upset. What can I do for you?" The visitor continues to complain more loudly. What should the other nurse do? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

• A) Quietly direct other people out of the room.
• B) Leave the room and call security.
• C) Say, "Who are you?"
• D) Move toward the visitor and say, "Keep your voice down."
• E) Stay next to the other nurse.

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