Two Staff Members Have a Long-Standing Dislike of One Another

question 10

Multiple Choice

Two staff members have a long-standing dislike of one another. Generally, they hide their feelings, but occasionally they engage in name-calling and derogatory remarks. Today their dislike erupted into a shoving match in the break room. How should the manager handle this situation?

• A) Tell the two staff members to go to the manager's office immediately.
• B) Send both of the employees off the unit.
• C) Immediately call for security.
• D) Stand between the employees and tell them to calm down.

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Definitions:

Head Start

A scheme in the United States offering extensive services in early childhood education, health, nutrition, and parental engagement for families and children of low income.

Cognitive Development

The process by which a person learns to reason, solve problems, and adapt to the environment, typically progressing through specific stages.

Social Services

are public services provided by governments, NGOs, and other organizations to support individuals and communities in need, including healthcare, education, and housing.

Academically Oriented

A focus or approach that prioritizes academic achievement and educational goals above other aspects.