The Supervisor Is Teaching Managers About the Use of Critical

question 2

Multiple Choice

The supervisor is teaching managers about the use of critical incidents as part of the evaluation process. What information should the supervisor share? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

• A) "Our primary focus for using these notes is to find out who is doing a poor job."
• B) "Using these notes will help you identify little problems before they become big problems."
• C) "You can expect some negative reactions from staff."
• D) "It is okay to tell your staff that you cannot remember all the details of each encounter for evaluation and the notes will help."
• E) "Having these notes will help you feel more confident in your evaluation of staff."

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Definitions:

Mean Arrival Rate

The average rate at which entities arrive in a system over a specified period.

FCFS

An acronym for "First-Come, First-Served," a principle or algorithm where the first request made is the first to be attended to, commonly applied in scheduling and service systems.

Queuing Discipline

Rules or priorities determining the order in which entities are processed, often used in queue management.

Mean Service Rate

The average rate at which service is provided, typically used in queuing theory to measure efficiency.