A Unit Secretary Is Chronically Late Returning from Breaks

question 14

Multiple Choice

A unit secretary is chronically late returning from breaks. The rest of the secretary's work is excellent and he is always helpful and supportive of nurses and client families. The nurse manager has discussed the lateness with him, but it has not stopped. Thinking this might be an attention-seeking behavior, the manager decides to use extinction as a strategy. What should the manager do? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

• A) Offer the secretary a free lunch if he can go 1 week without being late.
• B) Ignore the behavior.
• C) Place a large alarm clock in the break room and set it each time the secretary takes a break.
• D) Plan to be away from the secretary's area during his break times.
• E) Tell the secretary that one more late return will result in a written critical incident report.

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Definitions:

Cooperativeness Dimension

An aspect of behavior indicative of a person's willingness to work with others towards achieving a common goal.

Voluntary Process

An action or procedure undertaken freely without coercion.

Negotiation

Negotiation is a dialogue between two or more parties aimed at reaching a mutually beneficial agreement or resolving a conflict.

Established Set of Rules

An established set of rules refers to the formally agreed upon or widely recognized guidelines that govern behaviors or activities within a specific context or organization.