A Nurse Has Made Several "Near Errors" in Client Care

question 1

Multiple Choice

A nurse has made several "near errors" in client care in the last 2 months. The nurse manager says, "These are simple errors. You just aren't listening." How could the nurse improve listening skills in this situation? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

• A) The nurse should try to think ahead about what the person talking is going to say.
• B) The nurse should hold eye contact with the speaker at all times.
• C) When listening to instructions, the nurse should ask anyone who interrupts to wait a moment.
• D) The nurse should get sufficient time away from work to rest.
• E) The nurse should be careful not to prejudge what the speaker is going to say.

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Definitions:

Bargaining Zone

The range within which an agreement is satisfactory to both parties involved in a negotiation process.

Resistance Point

In negotiation, the limit beyond which a person or party refuses to go or the minimum outcome they are willing to accept.

Arbitration

A method of dispute resolution where a neutral third party, the arbitrator, makes a binding decision to resolve a conflict.

Process Control

The practice of monitoring and adjusting processes to ensure they meet desired outcomes efficiently and effectively.