The Staff Nurse Is Unsure of the Correct Protocol for Calling

question 31

Multiple Choice

The staff nurse is unsure of the correct protocol for calling in sick to work. The nursing supervisor told the nurse to call the nursing office; however, the nurse manager told the nurse to call the unit. This issue is likely the result of which distorted communication?

• A) Intersender conflict
• B) Intrasender conflict
• C) Metacommunication
• D) Downward communication

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Definitions:

Easily Understood

Information or concepts that are simple to grasp, intuitive, or can be readily comprehended without excessive effort or explanation.

Management Process

The systematic approach involving planning, organizing, leading, and controlling to achieve organizational goals.

Leading

Involves influencing and motivating team members to accomplish organizational objectives.

Planning

The process of setting goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate activities.