A Client Who Was Discharged Yesterday Is Very Upset About

question 21

Multiple Choice

A client who was discharged yesterday is very upset about the quality of care received during hospitalization for gastric surgery. What options for reporting concerns does this client have? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

• A) There is no mechanism for complaint because the client is no longer hospitalized.
• B) The client can indicate dissatisfaction on the survey often sent to clients after discharge.
• C) The client can call the hospital administration.
• D) The client can make a formal complaint through the American Nursing Association (ANA).
• E) The client can make a public report through the Agency for Healthcare Research and Quality (AHRQ).

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Definitions:

Bad-news Message

Communication designed to convey unfavorable or disappointing information in a careful and considerate manner.

Off the Cuff

Spoken or acted upon without much prior preparation or thought; impromptu.

Bad News

Information that is unpleasant, disappointing, or negative, often causing distress to the recipient.

Gather Information

The process of collecting facts, data, or details from various sources to increase knowledge or make informed decisions.