The Balanced Scorecard Includes Both Leading and Lagging Indicators

question 125

Multiple Choice

The balanced scorecard includes both leading and lagging indicators.Which of the following correctly places each indicator on the spectrum of most leading to most lagging?

• A)Financial → Customer → Internal business process → Learning and growth
• B)Financial → Learning and growth → Internal business process → Customer
• C)Customer → Learning and growth → Internal business process → Financial
• D)Learning and growth → Internal business process → Customer → Financial