Molly, a Customer Service Representative for an Insurance Company, Was

question 12

Multiple Choice

Molly, a Customer Service Representative for an insurance company, was rude to one of her customers. The customer immediately contacted Molly's supervisor and lodged a complaint against Molly. Molly's supervisor then reprimanded her and recorded the incident in her file. Molly has made a conscious effort ever since not to repeat the same mistake. Which of the following instructional strategies is illustrated in this scenario?

• A) Reinforcement
• B) Passive learning
• C) Overlearning
• D) Behavioral modeling

Know which tasks can be safely delegated to nursing assistive personnel (NAP) and understand the implications of delegation.

Comprehend the importance of evaluating the outcomes of care and the correct sequence of nursing processes.

Recognize the elements and importance of structure evaluation in healthcare settings.

Understand the significance of client adherence to therapy for successful treatment outcomes.

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Definitions:

Source Area

The location or origin from which data is obtained or drawn.

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A feature in spreadsheet and form applications that provides automatic suggestions for completing fields based on previously entered data.

Destination Area

The target location where data is copied, moved, or intended to reach in various operations.

Source Area

The specific region in a software application where source content or data is located or can be entered.