GetHelp Inc

question 71

Multiple Choice

GetHelp Inc., a business processing company, trains all of its employees in handling customer calls. After the completion of the training, the company monitors the phone calls of the employees to determine the effect of the training. This evaluation best exemplifies a _____ measure of training evaluation.

• A) reaction-level
• B) learning-level
• C) survey-level
• D) behavior-level

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Definitions:

Simp

A slang term often used to describe someone who performs excessive sympathy or attention toward another person, sometimes in pursuit of a romantic relationship, without receiving any affection in return.

Add

To join something to something else so as to increase the size, number, or amount.

Simp

A pejorative slang term referring to someone who performs excessive sympathy and attention toward another person, often for little or no return.

Conj

A conjunction or connecting term that combines sentences or terms in logic or grammar.