GetHelp Inc

question 71

Multiple Choice

GetHelp Inc., a business processing company, trains all of its employees in handling customer calls. After the completion of the training, the company monitors the phone calls of the employees to determine the effect of the training. This evaluation best exemplifies a _____ measure of training evaluation.

• A) reaction-level
• B) learning-level
• C) survey-level
• D) behavior-level

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Definitions:

Congenital Heart Disease

Congenital heart disease is a broad term for any heart defect present at birth, affecting the heart's structure, function, or both.

Rheumatic Fever

An inflammatory disease that can develop as a complication of untreated or poorly treated strep throat or scarlet fever and can affect the heart, joints, skin, and brain.

Polyarthritis

A condition characterized by inflammation in five or more joints simultaneously.

Osler Nodes

Red, painful, elevated sores on the hands and feet linked to infectious endocarditis.