GetHelp Inc

question 71

Multiple Choice

GetHelp Inc., a business processing company, trains all of its employees in handling customer calls. After the completion of the training, the company monitors the phone calls of the employees to determine the effect of the training. This evaluation best exemplifies a _____ measure of training evaluation.

• A) reaction-level
• B) learning-level
• C) survey-level
• D) behavior-level

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Definitions:

U.S. Department Of Labor

A federal department responsible for promoting the welfare of job seekers, wage earners, and retirees in the United States, ensuring work-related benefits and rights.

Worker Resistance

Actions taken by employees to oppose changes, policies, or practices in the workplace perceived as harmful or unfair.

Employee Flexibility

The ability of employees to adapt to changes in their work environment or job responsibilities, often involving variable schedules or skillsets.

Time And Motion Studies

Systematic examinations and analyses of work processes to improve efficiency by reducing waste and unnecessary actions.