TABLE 12-13
According to an Article in Marketing News

question 61

True/False

TABLE 12-13
According to an article in Marketing News, fewer checks are being written at grocery store checkout stands than in the past. To determine whether there is a difference in the proportion of shoppers who pay by check among three consecutive years at a 0.05 level of significance, the results of a survey of 500 shoppers in three consecutive years are obtained and presented below.
$$\begin{array}{l}\text {\quad\quad\quad\quad\quad\quad\quad\quad\quad\quad\quad\quad\quad Year }\\\begin{array} { c | c | c | c } \hline \text { Check Written } & \text { Year 1 } & \text { Year 2 } & \text { Year 3 } \\\hline \text { Yes } & 225 & 175 & 125 \\\text { No } & 275 & 325 & 375\end{array}\end{array}$$
-Referring to Table 12-13, there is sufficient evidence to conclude that the proportions between year 1 and year 2 are different at a 0.05 level of significance.

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Definitions:

Bad Service

A term used to describe poor performance or inadequate customer service that fails to meet expectations or needs.

Regular Feedback

The continuous provision of constructive information and evaluations about one's performance or behavior, aimed at fostering improvement and development.

Honest Feedback

Genuine, truthful, and straightforward reactions or responses provided to others.

Aggressive Temperament

A behavioral disposition characterized by the tendency to be forward, assertive, and often confrontational in interactions and responses.