TABLE 10-14 The Amount of Time Required to Reach a Customer Service

question 86

Essay

TABLE 10-14
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.

-Referring to Table 10-14, what is the critical value for testing if there is evidence of a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels at the 5% level of significance?

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Definitions:

Digestion

The biological process by which the body breaks down food into smaller components that can be absorbed into the bloodstream for use by the body.

Large Intestine

The final section of the digestive system, responsible for water absorption and formation of feces.

Chyme

The semifluid mass of partly digested food that moves from the stomach to the small intestine.

Feces

Waste matter discharged from the bowels after food has been digested, consisting of remains of ingested food, bacteria, and dead cells.