A Catalog Company That Receives the Majority of Its Orders

question 164

Multiple Choice

A catalog company that receives the majority of its orders by telephone conducted a study to determine how long customers were willing to wait on hold before ordering a product. The length of time was found to be a random variable best approximated by an exponential distribution with a mean equal to 3 minutes. Find the waiting time at which only 10% of the customers will continue to hold.

• A) 2.3 minutes
• B) 3.3 minutes
• C) 6.9 minutes
• D) 13.8 minutes

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Definitions:

Managing

The process of dealing with or controlling things or people, often within the context of a business or organization.

Employee Theft

The act of stealing from an employer by an employee, which can include theft of money, time, or company property.

Small Business

A small business is typically an independently owned and operated entity, characterized by limited revenue, fewer employees, and smaller market reach compared to larger businesses.

Functions Of Management

Refers to the core tasks and responsibilities that managers must perform, including planning, organizing, leading, and controlling, to effectively and efficiently coordinate the use of resources to achieve organizational goals.