TABLE 2-1 The Manager of the Customer Service Division of a Major

question 99

Multiple Choice

TABLE 2-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Table 2-1, the possible responses to the question "How many DVD players made by other manufacturers have you used?" result in

• A) a nominal scale variable.
• B) an ordinal scale variable.
• C) an interval scale variable.
• D) a ratio scale variable.

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Definitions:

Competency Models

Frameworks that define the skill and knowledge requirements for specific jobs or roles within an organization.

Talent Management

The strategic approach to attracting, retaining, and developing skilled individuals to meet organizational needs.

Occupation

A person's job or profession, often characterized by a set of specialized skills, knowledge, and training.

Position Analysis Questionnaire (PAQ)

A standardized job analysis instrument that identifies the job-related components and measures the degree to which they are present in a job.