Case 17.1 ​

question 23

Multiple Choice

Case 17.1
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William is a 38-year-old computer systems executive.He has come to a point in his life where he is reassessing his ambitions and personal life.He attends professional development conferences regularly and is working on an MBA.Although he eats a low-fat diet and exercises regularly,he works 70-80 hours a week,seldom sees his children except after they are in bed,does not visit his place of worship except on religious holidays,and feels as though his wife is a stranger.William believes that if he can earn just 20 percent more,he can relax because his family will be financially secure.
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-Refer to Case 17.1.William has decided to change a significant habit in his life.At this time,he is reading about the habit and gathering ideas on how to change it.William is in which stage of the change process?​

• A) ​Motivation
• B) Knowledge​
• C) Practice​
• D) Reinforcement​

Differentiate between the roles of mediators, arbitrators, and process consultants.

Understand the general process of arbitration and its implications for dispute resolution.

Understand the concept and purpose of negotiated Alternative Dispute Resolution (ADR) systems.

Comprehend Gibson, Thompson and Bazerman's symmetric prescriptive advice for mediators.

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Definitions:

Customer Inquiries

Any form of communication from customers seeking information about products, services, or the company.

Sales Order

A document issued by a business to a customer, confirming the sale of goods or services under specified terms.

Economic Order Quantity

The optimal quantity of stock to order at one time, considering holding costs and ordering costs, to minimize total inventory costs.

Safety Stock

Additional inventory kept on hand to prevent stockouts caused by fluctuations in demand or supply delays.