Case 12.1 ​

question 50

Multiple Choice

Case 12.1
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Harvey is considering implementing team-building management in his company.He wants to start with teams that work on the production line.He wants groups of five to fifteen people,responsible for one clearly defined product,and he wants them to be individually accountable for the work of the team as a whole.Harvey believes that effective teams permit free expression of feelings as well as ideas,have members who listen to each other,and have well-understood tasks and objectives.
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Cynthia is a first-line supervisor in Harvey's company.She values her people and their productivity relatively equally.She seeks to be proactive in her management and works hard at rewarding the contribution of ideas and recognizing accomplishments.Her fellow manager William,in contrast,is far more task-oriented and is more concerned with production than with his people.To William,employees are instruments of production.​
-Refer to Case 12.1.What could William do to improve his consideration skills?​

• A) ​Increase production by hiring more employees.
• B) ​Take a personal interest in each employee.
• C) ​Provide specific feedback during open office hours.
• D) ​All of these.

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Definitions:

Empirical Observations

Information gathered directly through the senses or instrumentation, forming the basis for scientific inquiry and evidence.

Psychology

The systematic exploration of human mind and its operations, particularly those influencing behavior in specific situations.

Applied Psychology

the branch of psychology focused on the practical application of research to solve real-world problems.

Counselling Psychology

A field of psychology focused on facilitating personal and interpersonal functioning across the life span with an emphasis on emotional, social, vocational, educational, health-related, developmental, and organizational concerns.