When Tamara Is Alone with Michael,she Tells Him,"I Care About

question 62

Multiple Choice

When Tamara is alone with Michael,she tells him,"I care about your success as a sales associate and believe that the way you interact with clients is hurting your results." Tamara's criticism could be more constructive if she remembered to​

• A) ​use "I-statements."
• B) ​communicate her regret.
• C) ​request a specific change in his behavior in the future.
• D) ​address his competency in and commitment to sales.

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Definitions:

Channel Sales Representative

A professional responsible for managing relationships and sales through specific distribution channels.

Distribution Intermediaries

Entities that facilitate the movement of products from the producer to the consumer, such as wholesalers and retailers.

B₂B Sales

Business-to-Business sales involve transactions between businesses, such as between a manufacturer and a wholesaler, or a wholesaler and a retailer.

Decision Maker

An individual or group responsible for making choices that influence outcomes, particularly in business or organizational contexts.