Organizations That Trust Their Customer Service Personnel to Do What

question 23

Short Answer

Organizations that trust their customer service personnel to do what it takes,within the reasonable scope of policies,to make and keep happy,loyal customers utilize the motivational strategy of ____________________.

---

Definitions:

Katz's Skills Model

A leadership model proposed by Robert Katz that suggests three core leadership skills: technical, human, and conceptual.

Tax Law

The legal domain encompassing rules, policies, and procedures that oversee the legal process regarding taxation.

Accounting Principles

Fundamental concepts and rules that guide the practice of accounting, ensuring transparency, consistency, and accuracy in financial reporting.

Skills Model

A framework suggesting that effective leadership is based on certain learnable skills, including technical, human, and conceptual skills.