Case 7.1 ​Antonio Has a Number of Employees Who Report to Him.He

question 4

Multiple Choice

Case 7.1
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Antonio has a number of employees who report to him.He has been considering how to motivate these employees to higher levels of performance and productivity.Antonio believes that most people are motivated by the satisfaction they receive from doing their jobs.He thinks that workers have a personal need to do well on the job.Another manager,Dexter,argues that while Antonio may be right,it is important to offer financial incentives.Dexter believes that workers don't really want to come to work and that managers therefore have to provide a "carrot" to ensure quality and productivity.Part of his evidence is that employees keep complaining about pay,working conditions,and benefits even though the company pays well above average for the industry and the area.Several days after this conversation,both Dexter and Antonio attend a workshop on employee motivation that explains Herzberg's motivation-maintenance theory.
-Refer to Case 7.1.During the workshop,Dexter learns that he has misunderstood why the employees are complaining about pay,working conditions,etc.The real reason,according to Herzberg's theory,is that they lack​

• A) ​maintenance factors.
• B) ​satisfaction of basic security and safety needs.
• C) ​the feeling of being part of a "corporate" family.
• D) ​motivational factors.

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Definitions:

Common Causes

These refer to the usual, expected reasons behind variation in process performance or quality control.

Quality Function Deployment

A systematic approach to design based on a company's effort to meet customer needs and product quality by translating customer desires into engineering characteristics for a product.

Customer Requirements

Explicit and implicit needs or expectations that customers have concerning a product, service, or experience.

Specifications

Detailed descriptions of the design, materials, and performance requirements for products or services.