Case 6.1 ​Martin Is Managing a Production Line in a Manufacturing Plant

question 1

Multiple Choice

Case 6.1
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Martin is managing a production line in a manufacturing plant in the Midwest.Martin has a quality and productivity problem in one part of the manufacturing process.He discovers that his workers aren't sure what to do.When he asks why they didn't ask questions,the universal reply is,"We Midwesterners don't ask questions,we just do."
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Martin decides to address this problem by offering recognition rewards for the employee who asks the most job-related questions that lead to process improvements each month.Unfortunately,Martin finds the program doesn't work.When he further questions his workers,he discovers that no one wants to be the first to ask questions.As a group,workers still feel that they should figure it out on their own and not ask questions.
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Martin persuades Carmen,a worker everyone else admires,to be the first to ask questions as part of the program.After about a month,several other people begin to submit questions,and soon everyone in the plant is asking questions.
-Refer to Case 6.1.Martin's plan failed initially because he didn't consider the power of ____ on attitudes.

• A) ​the socialization process
• B) peer or reference groups​
• C) role model identification​
• D) rewards and punishments​

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Definitions:

Anxiety

A psychological condition marked by persistent feelings of anxiety, worry, or fear, which significantly disrupt daily living activities.

Latency Stage

A phase in Freudian psychosexual development occurring between ages six and puberty, characterized by a decrease in sexual interest and activities.

Psychosexual Development

A Freudian theory in psychology that suggests human development occurs in stages based around the erogenous zones.

Social Contacts

Social contacts refer to interactions and relationships with other people, ranging from casual acquaintances to deep, personal connections, which are vital for emotional well-being and social support.