Prevention of Attrition of Customers Is an Equally Important Task

question 25

True/False

Prevention of attrition of customers is an equally important task like customer acquisition in a firm's customer management strategy Multiple Choice

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Definitions:

Trait Approach

A theory of leadership that suggests certain personal qualities and characteristics are inherent in great leaders.

Leadership Research

The scholarly study of leadership as a process and phenomenon, exploring various styles, effects, and contexts of leadership.

Contemporary Leadership

Modern leadership approaches that focus on adapting to changing environments, incorporating ethical considerations, and leveraging diversity and innovation.

Situational Model

A theory that suggests the effectiveness of a leadership style is contingent upon the situation or the environment in which it is applied.