Examlex
The most important step in phone interviews is capturing the data in a software program that codes and tabulates responses from open-ended questions.
Certainty Effect
In decision making, the greater weight given to definite outcomes than to probabilities.
Reactance Theory
A psychological theory suggesting that people have a negative reaction to restrictions on their personal freedoms, often resulting in a motivation to regain those freedoms.
Status Quo Bias
The preference to keep things the way they are rather than change.
Dispute
A disagreement, argument, or debate, often between people or groups with opposing viewpoints.
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