Which of the Following Is Not True About Complaint Letters

question 20

Multiple Choice

Which of the following is not true about complaint letters?

• A)Complaint letters are sources of data on product quality and service problems.
• B)Complaint letters represent an incomplete and distorted picture.
• C)People who write complaint letters are likely to be highly educated and articulate.
• D)Complaint letters are the most commonly used method for consumers to resolve a dissatisfaction.
• E)All of these are true about complaint letters.

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Definitions:

Warning Signs

Indicators or symptoms that signal a potential problem or risk, urging preventive action to mitigate adverse outcomes.

Social Network

A structure made up of individuals or organizations that are connected by one or more types of interdependencies, such as friendships, kinships, common interests, or social support.

Positive Consequences

Outcomes that are viewed as beneficial or desirable following certain actions or behaviors, often used in the context of learning and behavior modification.

Negative Consequences

Undesirable or harmful outcomes resulting from specific actions or inactions.