Which of the Following Strategies Might Be Effective in Empowering

question 13

Multiple Choice

Which of the following strategies might be effective in empowering staff?

• A) Communication book in which new information on policies and processes is communicated and mistakes are highlighted.
• B) Monthly staff meetings during which a portion of the agenda is devoted to sharing ideas and presentations on best practices for implementation on the unit.
• C) Once-yearly summative evaluations based on what the manager likes best about each individual.
• D) Immediate discussion of errors in care and with involved staff with direction as to how errors are to be prevented in the future.

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Definitions:

Effective Buffer

A strategy or statement designed to soften the impact of bad news or negative information, making it easier for the receiver to accept.

Neutral

Being unbiased, impartial, or not siding with any particular view or party.

Noncontroversial

Descriptive of topics or issues that do not provoke public disagreement or dispute.

Repeat Business

The continuous engagement of customers with a business, resulting in them purchasing products or services more than once.