A Technician Is Listening to a User Explain a Problem

question 81

Multiple Choice

A technician is listening to a user explain a problem.The technician sees another technician waiting near the door and gesturing frantically for the technician to come to the door.What should the technician do?

• A)Ignore the technician
• B)Explain to the customer that the person at the door is from the same company and apologize for the interruption
• C)Leave the room and talk to the other technician
• D)Gesture to the technician to wait and allow the user to finish explaining the problem

---

Definitions:

Stimulus Control

A behavioral intervention technique to limit exposure to cues that trigger undesirable behaviors.

Biofeedback

A technique that teaches individuals to control physiological processes such as heart rate, muscle tension, and brainwave patterns, through real-time feedback from monitoring devices.

Efficacy

The ability of a product or treatment to produce a desired effect under ideal and controlled conditions.

Placebos

Inactive substances or treatments used in controlled experiments to test the efficacy of therapeutic interventions, serving as a control group to the active treatments.