Grassie Corporation is conducting a time-driven activity-based costing study in its Customer Service Department. The company has provided the following data to aid in that study: 
On the Capacity Analysis report in time-driven activity-based costing, the"unused capacity in minutes" would be closest to:
Definitions:
The Halo Effect
A cognitive bias where the perception of positive qualities in one aspect leads to the unjustifiably favorable evaluation of other aspects.
Generosity Error
A bias in rating where the evaluator tends to give higher ratings than deserved, often due to a desire to be seen as favorable or kind.
Inaccurately
Describes information, data, or results that are not correct or precise, often leading to errors in interpretation or conclusions.
Overall Impression
A general assessment or perception of something, typically considering all aspects or a comprehensive view.
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