Which of the Following Is Not an Example of Customer

question 34

Multiple Choice

Which of the following is not an example of customer involvement in services?

• A) a couple delivering their income and expense records to a tax accountant
• B) a client stipulating her investment goals to a stock broker
• C) a customer requesting "no pickles" on his hamburger
• D) a customer choosing the red rather than the black motorcycle helmet
• E) a customer identifying flight times and days to an airline ticket agent

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Definitions:

Prevalence

The proportion of a population found to have a condition or disease at a specific time.

Epidemiological Transition

A phase of development marked by a sudden and stark increase in population growth rates brought about by medical innovation in disease or sickness treatment.

Incidence

The rate at which new cases of a disease or condition occur in a specific population over a given period of time.

Morbidity

Refers to the state or quality of being diseased or the incidence of illness in a population.