Which of the Following Statements About Customer Focus Is False

question 10

Multiple Choice

Which of the following statements about customer focus is false?

• A) It should be modeled by company leaders.
• B) It is a central part of TQM.
• C) It can be facilitated by soliciting feedback from the customer.
• D) It requires that all employees see the customer as the focus of their activity.
• E) It can be achieved solely by demonstrating leadership .

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Definitions:

Financing

The process of providing funds for business activities, making purchases, or investing, through various means such as loans, equity, or bonds.

Employee Stock Options

A form of compensation provided to employees, giving them the right to buy the company's stock at a set price after a certain period.

Ownership Stake

The percentage of a company's shares owned by an individual or entity, representing a portion of the company's equity.

Align

To adjust or arrange something in a straight line or in correct relative positions.