As You Have Observed Your Department Manager and Her Interactions

question 7

Multiple Choice

As you have observed your department manager and her interactions with the department's employees,you have come to believe in leader- member exchange theory.You have noticed that Sarah and Joe get less of the manager's time.Sally gets fewer of the preferred rewards that the manager controls and John has a relationship with the manager based on formal authority interactions.Rebecca is trusted.Jennifer gets a disproportionate amount of the manager's attention and is more likely to receive special privileges. According to leader- member exchange theory,the in- group is likely to be comprised of:

• A)Rebecca.
• B)Jennifer.
• C)both Rebecca and Jennifer
• D)none of the above

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Definitions:

External Environment

The conditions, entities, events, and factors outside an organization that influence its activities and choices.

Customer-Friendly

Practices or attributes that make interactions with customers positive, satisfying, and conducive to loyalty.

Direct Costs

Expenses that can be directly attributed to the production of a specific good or service, such as materials and labor.

Resistance To Change

The opposition or pushback that individuals or groups display towards alterations in procedures, policies, or environments within an organization.