The Ability, Knowledge, and Resources to Meet Customer Expectations Are

question 14

Short Answer

The ability, knowledge, and resources to meet customer expectations are collectively referred to as ___________, one of the components of trust.

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Definitions:

Pruning

In neuroscience, pruning is the process by which extra neurons and synaptic connections are eliminated over time to increase the efficiency of neuronal transmissions.

Neural Connections

The links between neurons in the brain, which are created, strengthened, or weakened through experiences and learning.

Sensation

The process by which sensory receptors and the nervous system receive and represent stimulus energies from the environment.

Stimulus

Anything in the environment that elicits a response from an organism, crucial in behaviorist theories of learning and conditioning.