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If a Customer Is Wrong About Something When Expressing Resistance

question 101

True/False

If a customer is wrong about something when expressing resistance, the salesperson should consider using the Indirect Denial method before considering the Direct Denial method.


Definitions:

Eclectic Model

An approach in psychotherapy that combines elements from different therapeutic techniques and theories to suit the needs of individual clients.

Psychophysiological Model

A theoretical model in psychology that explains behaviors and experiences in terms of the interaction between psychological and physiological processes.

Culture-Bound Syndromes

Mental health or behavioral patterns that are only recognized within specific cultures or societies and may not be universally acknowledged.

Anorexia Nervosa

An eating disorder characterized by an inability to maintain a healthy body weight, an intense fear of gaining weight, and a distorted body image.

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