Which of the Following Is Accurate Regarding the Impact of Technology

question 66

Multiple Choice

Which of the following is accurate regarding the impact of technology on customer relationship management?

• A) Buyers can place orders without the salesperson's involvement.
• B) Buyers may have continuous real-time access to the selling organization.
• C) Salespeople are more readily able to analyze customer information.
• D) Salespeople have more timely, and perhaps expanded, access to their companies records and interactions (e.g., customer service, order fulfillment, etc,) concerning their customers.
• E) All of the above are accurate.

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Definitions:

Minimize Losses

Strategies or actions taken to reduce the amount of money or resources wasted or not gained in operations or transactions.

Pure Monopolist

An entity that is the sole provider of a particular product or service, facing no competition in its market.

Economic Profits

Profits exceeding the total costs of production, including both explicit and implicit costs, representing gains above what could be earned in the next best alternative use of resources.