Whenever Possible, the Salesperson Should Avoid Letting the Customer Determine

question 74

True/False

Whenever possible, the salesperson should avoid letting the customer determine the best option for resolving the complaint.

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Definitions:

Reversibility

The cognitive ability to recognize that numbers or objects can be changed and then returned back to their original condition.

Nonstage Theory

A theory suggesting that development or cognition does not progress through fixed stages, but rather continuously.

Heuristics

Simple, efficient rules, learned or hard-wired by evolutionary processes, that help in making decisions, forming judgments, or solving problems.

Structural

Pertaining to the physical or logical arrangement of a system's parts.