Steve Is Looking for a Way to Analyze Customer Data

question 34

Multiple Choice

Steve is looking for a way to analyze customer data from his territory in an effort to identify new opportunities for sales revenue growth. _______________ could help Steve with this task.

• A) Conducting a sales audit
• B) Cloud computing
• C) Sales call auditing software
• D) Deal analytics
• E) Customer Relationship Management

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Definitions:

Market-oriented

A business approach focused on understanding and meeting the needs and wants of customers in a specific market.

CEO

Chief Executive Officer; the highest-ranking executive in a company, responsible for making major corporate decisions and managing overall operations.

Mission Statement

A formal summary that defines the core purpose, objectives, and values of an organization, guiding its actions and decisions.

Strategic Fit

The alignment between an organization's resources and capabilities with its external environment and strategic objectives, essential for achieving success.