_________________Rating Scales Is a Performance Evaluation Method with the Ability

question 49

Short Answer

_________________rating scales is a performance evaluation method with the ability to link salesperson behaviors with specific outcomes and allow managers to indicate the level of behavior a specific salesperson is achieved.

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Definitions:

A Hedge

A protective barrier consisting of closely planted bushes or shrubs; metaphorically, a means to minimize risk or shield against losses.

A Disclaimer

A statement that denies something, especially responsibility, or sets forth a limitation to avoid legal or other potential liabilities.

Back-Channel Feedback

The small vocal and visual comments a listener makes while a speaker is talking, without taking over the speaking turn. This includes responses such as “Yeah,” “Huh?” “M-hmn,” head nods, brief smiles, and completions of the speaker’s words. Back-channel feedback is crucial to coordinate conversation smoothly.

Paralanguage

All the vocal aspects of speech other than words, including loudness, pitch, speed of speaking, pauses, sighs, laughter, and so on.