Custom Leather (Scenario) Lamia Has Been Hired as a Consultant for XYZ Consulting

question 16

Multiple Choice

Custom Leather (Scenario)
Lamia has been hired as a consultant for XYZ Consulting. Her first assignment is to work with one of XYZ's newest clients, Custom Leather, Inc., a manufacturer of high- end leather furniture. Custom Leather was founded over a decade ago with the idea that great looking, comfortable leather furniture could be custom made and delivered to customers in 30 days.
Traditionally, retailers stock leather sofas to satisfy the desire to receive new furniture fast-limiting the choice of colors and style for the consumer. In stark contrast, Custom Leather offers 13 different styles in over 70 different colors-from rich, deep browns to bright, sunflower; sleek, silver grays and bright, ruby red-through a select group of retail outlets. Each piece is built to the customer's individual requirements and is shipped within 2- 3 weeks. However, the emergence of a new manufacturing technology has enabled a few, traditionally mass- production competitors to offer greater customization, minimizing some of Custom Leather's competitive advantage. As a result, Custom Leather is considering sweeping changes to current work processes and organizational structure.
-Many of Custom Leather's 75 employees are highly skilled and experienced artisans. Many long- time employees are stockholders and all participate in the profit sharing plan. While there is division of labor, the jobs most floor employees perform are not highly standardized. Management has found that employees take great pride in their craft, and thus they require minimal formal rules and little direct supervision. These traits are most typical of a(n) ___________ organization.

• A) informal
• B) mechanistic
• C) empowered
• D) organic

---

Definitions:

Known Standards

Established benchmarks or criteria widely accepted within a particular industry or profession.

Quality Assurance

Processes and methodologies employed to ensure products or services meet specified requirements and standards.

Patient Care

The services and interventions provided by health care professionals to patients to improve or maintain their health status.

Laboratory Workers

Professionals who perform or assist in conducting experiments and analyses in a lab setting, often related to chemistry, biology, or medicine.