When Customers Become Dissatisfied, What Is the Primary Means of Regaining

question 66

Multiple Choice

When customers become dissatisfied, what is the primary means of regaining the customer?

• A) through an empowered frontline employee
• B) a free sample
• C) a discount
• D) through interviews

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Definitions:

Performance

The act of carrying out an activity or fulfilling a task with a certain level of efficiency and effectiveness, often measured against pre-established standards.

Self-efficacy

An individual's belief in their capacity to execute behaviors necessary to produce specific performance achievements.

Task Performance

An individual's effectiveness in executing the duties and responsibilities that directly support the core functions of their job.

Management by Objectives

A management model that involves setting specific, measurable objectives that are agreed upon by both management and employees.