Customers Arrive at a Ticket Counter at the Rate of 50

question 70

Multiple Choice

Customers arrive at a ticket counter at the rate of 50 customers per hour, according to a Poisson distribution. There are three ticket agents. Customers select the first available agent from one line. Each agent can process 20 customers per hour with exponential service times.
-Use the information in Scenario C.4.What is the average time spent in the system?

• A) Fewer than or equal to 6.5 minutes
• B) Greater than 6.5 minutes but fewer than or equal to 7.5 minutes
• C) Greater than 7.5 minutes but fewer than or equal to 8.5 minutes
• D) Greater than 8.5 minutes

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Definitions:

Freudian Theory

A set of psychoanalytic theories developed by Sigmund Freud that emphasize unconscious processes and childhood experiences in shaping personality and behavior.

Reinforcement

In the context of behavioral psychology, reinforcement involves any stimulus which strengthens or increases the probability of a specific response.

Frustration Aggression Hypothesis

A psychological theory suggesting that frustration, or the blockage of achieving an expected goal, leads to aggressive behavior.

Act Aggressively

Exhibiting behavior that intends to harm or show dominance over others, either physically or verbally.